Customer service

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Update January 2021: The anti-coronavirus measures may affect the estimated shipping time. The postal services are busier and/or delayed.The Netherlands: most shipments arrive the next day, if not please wait for 2 extra business days before contacting us.

International: hold on to the estimated delivery time. If your shipment does not arrive, please wait for 4 extra business days before contacting us.

International Shipping (only 2,45 euro)

From the Netherlands to your country, we will carefully pack and ship your order. We ship with PostNL (the largest Dutch courier service). On business days, orders that are placed and paid before 4.30 PM* will be shipped the same day!  With the exception of the public holidays (the postal services are closed).

Orders placed after 4.30 PM will be shipped the next day (excl. weekends). Standard time zone: UTC/GMT +1 hour, Daylight saving time: UTC/GMT +2 hours. Note that when you pay with Bankwire or eCheck / eCheque, we will only ship after payment has been received.

Public Holidays
In the Netherlands we have a few official holidays. These are the holidays; March 28 (Easter), April 27 (Kingsday), May 5 (Ascension Day/Liberation Day),  May 16 (Pentecost), December 25/26 (Christmas) and December 31/January 1 (New-Old year). Orders will be shipped the day after.

Shipping Costs & Estimated Delivery Time

The delivery time depends on the country of destination. Shipping to countries within Europe will take 2 – 5 business days on average.

European countries

Tip: press CTRL + F if you can’t find your country. Shipping fee for all countries is only 2,45 euro!

Country of destination Estimated delivery time in business days
Albania 5 – 9
Andorra 2 – 5
Bosnia and Herzegovina 4 – 11
Bulgaria 4 – 9
Austria 2 – 5
Belarus 5 – 12
Belgium 2 – 3
Croatia 5 – 10
Cyprus 4 – 9
Czech Republic 3 – 7
excl. Greenland, Faroe Islands
4 – 10
Estonia 4 – 8
Faroe Islands 2 – 5
Finland 2 – 6
France 2 – 8
Germany 2 – 5
Gibraltar 4 – 8
Greece 2,45
Greenland 3 – 7
Guernsey 5 – 9
Hungary 3 – 7
Iceland 3 – 7
Ireland 2 – 11
excl. San Marino, Vatican City
3 – 7
Jersey 5 – 9
Latvia 3 – 8
Liechtenstein 3 – 6
Lithuania 4 – 8
Luxembourg 2 – 5
Macedonia 5 – 10
Malta 4 – 8
Moldova 6 – 12
Monaco 2 – 5
Montenegro 5 – 9
Netherlands 1 – 2
Norway 2 – 6
Poland 2 – 7
Portugal 3 – 7
Romania 4 – 9
Russian Federation 6 – 12
San Marino 3 – 7
Serbia 5 – 9
Slovakia 3 – 7
Slovenia 3 – 8
excl. Can. Islands
6 – 14
Sweden 2 – 5
Switzerland 2 – 5
Turkey 5 – 10
Ukraine 6 – 12
United Kingdom
excl. Jersey, Guernsey, Gibraltar
3 – 12
Vatican 4 – 7

Countries outside Europe

Tip: press CTRL + F if you can’t find your country. Shipping fee for all countries is only 2,45 euro!

Country of destination Estimated delivery time in business days
Argentina 6 – 12
Australia 7 – 21
Brazil 6 – 20
Bahamas 5 – 14
Barbados 5 – 12
Bermuda 5 – 10
British Virgin Islands 5 – 12
Canada 3 – 8
Chile 6 – 12
Colombia 6 – 12
Egypt 5 – 14
Indonesia 7 – 12
Japan 7 – 12
Malaysia 7 – 12
Mexico 6 – 12
New Zealand 10 – 14
Peru 6 – 12
Philippines 7 – 12
Saudi Arabia 8 – 14
Singapore 4 – 8
South Africa 8 – 14
Thailand 5 – 11
United Arab Emirates 8 – 14
USA 3 – 27
Vietnam 7 – 12

Countries we do not ship to (for now)

Unfortunately there are some countries that we do not ship to because the delivery of mail packages in those countries have been very inconsistent in the past (e.g. lost packages, incorrect delivery, delayed delivery etc.) These countries are:

Afghanistan Madeira
Algeria Malagasy
Angola Malawi
Anguilla Maldives
Antigua and Barbuda Mali
Armenia Martinique
Aruba Mauritania
Ascension Mauritius
Azerbaijan Mongolia
Azores Montserrat
Bahrain Morocco
Balearic Islands (Mallorca Ibiza and Menorca) Mozambique
Bangladesh Myanmar
Belize Namibia
Benin Nauru
Bhutan Nepal
Netherlands Antilles (former)
Bonaire (Caribbean Netherlands) New Caledonia
Botswana Nicaragua
Brunei Darussalam Niger
Burkina Faso Nigeria
Burundi North Korea
Cambodia Oman
Cameroon Pakistan
Canary Islands Palestine
Cape Verde
Palestinian Territories
Cayman Islands Panama
Central African Rep.
Papua New Guinea
Chad Paraguay
excl. Hong Kong and Macao
Comoros Puerto Rico
Congo (Brazzaville) Qatar
Congo (Kinshasa) Reunion
Corsica Russia
Costa Rica Rwanda
Saba (Caribbean Netherlands)
Curacao Saint Helena
Saint Kitts and Nevis
Dominica Saint Lucia
Dominican Republic
Saint Vincent & Gren.
East Timor
Saint-Pierre and Miquelon
Ecuador Samoa
El Salvador
Sao Tome and Principe
Equatorial Guinea Saudi Arabia
Eritrea Senegal
Ethiopia Seychelles
Falkland Islands Sierra Leone
Sint Eustatius (Caribbean Netherlands)
French Guiana Sint Maarten
French Polynesia Solomon Islands
Gabon Somalia
Gambia South Korea
South Pacific islands
Ghana South Sudan
Spanish North Africa
Guadeloupe Sri Lanka
Guatemala Sudan
Guinea Suriname
Guinea-Bissau Swaziland
Guyana Syria
Haiti Tadjikistan
Honduras Taiwan
Hong Kong Tanzania
India Togo
Iran Tonga
Trinidad and Tobago
Tristan da Cunha
Ivory Coast Tunisia Uganda
Jamaica Turkmenistan
Turks and Caicos
Kazakhstan Tuvalu
United Arab Emirates
Kiribati Uruguay
Kosovo Uzbekistan
Kuwait Vanuatu
Kyrgyzstan Venezuela
Laccadiven Virgin Islands
Laos Yemen
Lebanon Zambia
Lesotho Zanzibar

Payment information

We support the following payment methods:

PayPal – online direct payment for all international customers (non-direct payment when you use e-check). PayPal is the most preferable way to pay your order. It is easy to use and it is fast. With PayPal payments we do not have to wait for the transaction to complete. We will receive the payment immediately and your order will be also be shipped directly. During checkout you can use PayPal as payment method.

This however does not count if you use PayPal e-Check. The e-Check feature is actually a bank transaction so you often have to wait to complete the payment. This can take a few days or weeks.

iDeal – online direct payment for Dutch customers. iDeal is a online payment method for Dutch customers. Unfortunately this payment method is not available if you do not have a Dutch bank account.
Currently the European bank system is moving to IBAN to enable international use of online payment methods such as iDeal. When this is completed, iDeal will also be available for non-Dutch bankholders.

Bancontact / Mister Cash – This is a popular online direct payment method for customers in Belgium. Workings are similar as iDeal. Bancontact is connected with internet banking in Belgium, making it easy to use.

GiroPay – This is an online direct payment method for customers. Giropay also works with internet / online banking, allowing customers to work in a familiar environment.

Sofortbanking – This is online direct payment method similar als iDeal. However Sofortbanking is available for a few more other countries. Sofortbanking can be used by customers in Austria, Switzerland, Poland, Hungary, Belgium, France, Italy and Spain.

Visa MasterCard – You can also easily pay directly online with your creditcard. This payment method is available for almost every country in the world.

Maestro – Pay online with your debet card. This is also an online direct payment method. Available for more than 100 countries.

Postepay – Pay online with a payment card. This is an online direct payment method. Postepay is only available for customers in Italy.

Carteblue – Pay online with a payment card. This is an online direct payment method. Carteblue is only available for customers in France.

Banktransfer – online non-direct payment for all international customers (takes a few days for completion). During check out you can choose bank transfer as your payment method. A bank transfer is a manual transaction from your bank account to our bank account. After check out you will receive automatically an email with the payment instructions for the bank transfer payment of your order. You will need to add the order number (which will be noted in the email) to the transaction. After we have received the payment your order will be directly shipped and you will be notified. The transaction can take a few days to complete. This depends also on your bank. Sometimes this can take 3 days or 5 days.


Your invoice will be printed out and included in your order. The invoice includes our address, CoC and VAT numbers, invoice number, product description and tax.
VAT free ordering
If you order on behalf of your company in Europe, you can order without VAT. The VAT (or TAX) in the Netherlands is 21%. You can only order without VAT if you can provide a valid and verifiable VAT number. Please read this how-to on how to create an account and order VAT free.

In stock

You can find our products in the HDD Caddy webshop. All items that are available for ordering are fully in stock. On each product page you’ll find a stock indicator which shows how many items we have in stock. If the stock indicator of a certain item is 0 (zero) then this item will automatically be unavailable for order. If you want to order more than the the indicator shows, you can just send us an e-mail for this request. In most cases we can easily re-stock items because part of the assemblage we do in our own factory.


We do not have a strict return policy. If you like to return your product, you can easily do so but please contact us first so we can take care of your return properly. You can do this within 14 days. Therefore email us or you can use our contactform.

If the product is not working right, you can also ask us for help.

Our return address is:
HDDCaddy Returns
Europalaan 20
3526KS Utrecht
The Netherlands

Canceling orders

If you have placed an order without direct payment, you can always cancel your order within 30 (thirty) days. If you have paid and your order has been shipped then we following the return procedure which is 14 days.

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