Customer service


Shipping
– Shipping costs
– List of countries & delivery time
– Countries we do not ship to
Payment information
– Payment methods
– Invoices & EU Vat free
In stock
Returns
Canceling orders

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Welcome to our customer service information page. Here you’ll find information about ordering, shipment and returns. If you have any other questions you can always contact our customer service team.

Shipping

From the Netherlands to your country, we will carefully pack and ship your order. We ship all HDD Caddies and accessories with PostNL (the largest Dutch courier service). Once the package has left the Netherlands, the package may be handed over to your local courier service. On business days and regular Sundays, orders that are placed and paid before 4.30 PM* will be shipped the same day! Basically this means from Monday till Friday and Sunday, with the exception of the public holidays (the postal services are not at work then).

Orders placed after 4.30 PM will be shipped the next day (excl. weekends). Standard time zone: UTC/GMT +1 hour, Daylight saving time: UTC/GMT +2 hours. Note that when you pay with Bankwire or eCheck / eCheque, we will only ship after payment has been received.

Public Holidays
In the Netherlands we have a few official holidays. This means there is a work leave for most companies including distribution and post order companies. For 2016, these are the holidays; March 28 (Easter), April 27 (Kingsday), May 5 (Ascension Day/Liberation Day),  May 16 (Pentecost), December 25/26 (Christmas) and December 31/January 1 (New-Old year). Orders placed on these days will be shipped the next working day.

Shipping Costs & Estimated Delivery Time

Below you will find the overviews of the costs & delivery times for each country we ship to.

The shipping costs are based on weight and volume of the package, so it depends on how much items you order:
small orders are 1 big item (for example HDD Caddy) and a limited number of accessories
medium orders are 2 big items and a limited number of accessories
large orders are 3 or more big items and accessories

The shipping costs will be automatically calculated when you put one or more items in your shopping basket and when you select your country (through customer account or guest checkout). Costs already include 21% VAT.

The delivery time depends on the country of destination. Shipping to countries within Europe will take 2 – 5 business days on average.

Netherlands

Shipping within the Netherlands is free! The estimated delivery time is 1 – 2 business days.

Europe

Check the overview below to find specific information for your country. Tip: press CTRL + F and type in the English name of the country of destination to quickly find your country.

Country of destination Estimated delivery time in business days Shipping costs in Euro
Small order Medium Large
Albania 5 – 9 4.95 9.55 19.95
Andorra 2 – 5 4.95 9.55 19.95
Bosnia and Herzegovina 4 – 11 4.95 9.55 19.95
Bulgaria 4 – 9 4.95 9.55 19.95
Austria 2 – 5 4.95 9.55 12.05
Belarus 5 – 12 4.95 9.55 12.05
Belgium 2 – 3 4.95 9.55 12.05
Croatia 5 – 10 23.50
Cyprus 4 – 9 4.95 9.55 19.95
Czech Republic 3 – 7 4.95
Denmark
excl. Greenland, Faroe Islands
4 – 10 4.95 9.55 12.05
Estonia 4 – 8 4.95 9.55 19.95
Faroe Islands 2 – 5 4.95 9.55 19.95
Finland 2 – 6 4.95 9.55 19.95
France 2 – 5 4.95 9.55 12.05
Germany 2 – 5 4.95 9.55 12.05
Gibraltar 4 – 8 4.95 9.55 19.95
Greece 3 – 8 4.95 9.55 19.95
Greenland 3 – 7 4.95 9.55 19.95
Guernsey 5 – 9 4.95 9.55 12.05
Hungary 3 – 7 4.95 9.55 19.95
Iceland 3 – 7 4.95 9.55 19.95
Ireland 2 – 5 4.95 9.55 19.95
Italy
excl. San Marino, Vatican City
3 – 7  15.50
Jersey 5 – 9 4.95 9.55 12.05
Latvia 3 – 8 4.95 9.55 19.95
Liechtenstein 3 – 6 4.95 9.55 19.95
Lithuania 4 – 8 4.95 9.55 19.95
Luxembourg 2 – 5 4.95 9.55 12.05
Macedonia 5 – 10 4.95 9.55 19.95
Malta 4 – 8 4.95 9.55 19.95
Moldova 6 – 12 4.95 9.55 19.95
Monaco 2 – 5 4.95 9.55 12.05
Montenegro 5 – 9 4.95 9.55 19.95
Netherlands 1 – 2 FREE
Norway 2 – 6 4.95 9.55 19.95
Poland 2 – 7 23.50
Portugal 3 – 7 4.95 9.55 19.95
Romania 4 – 9 23.50
San Marino 3 – 7 4.95 9.55 19.95
Serbia 5 – 9 4.95 9.55 19.95
Slovakia 3 – 7 4.95 9.55 19.95
Slovenia 3 – 7 4.95 9.55 19.95
Spain
excl. Can. Islands
3 – 7 4.95 9.55 12.05
Sweden 2 – 5 4.95 9.55 12.05
Switzerland 2 – 5 4.95 9.55 19.95
Turkey 5 – 10 25.50
Ukraine 6 – 12 4.95 9.55 19.95
United Kingdom
excl. Jersey, Guernsey, Gibraltar
3 – 6 4.95 9.55 12.05
Vatican 4 – 7 4.95 9.55 19.95

Asia, North America, South America, Australia

Check the overview below to find specific information for your country. Tip: press CTRL + F and type in the English name of the country of destination to quickly find your country.

Country of destination Estimated delivery time in business days Shipping costs in Euro
Small order Medium Large
Afghanistan 8 – 17 31.95
Anguilla 4 – 10 31.95
Antigua and Barbuda 5 – 14 5.95 15.95 24.95
Argentina 6 – 12 31.95
Armenia 8 – 12 31.95
Aruba 4 – 10 31.95
Australia 5 – 10 31.95
Azerbaijan 5 – 12 31.95
Bahamas 5 – 14 5.95 15.95 24.95
Bahrain 5 – 10 31.95
Barbados 5 – 12 5.95 15.95 24.95
Belize 5 – 14 31.95
Bermuda 5 – 10 5.95 15.95 24.95
Bolivia 5 – 12 31.95
British Virgin Islands 5 – 12 5.95 15.95 24.95
Brunei Darussalam 7 – 14 31.95
Cambodia 8 – 14 31.95
Canada 3 – 8 5.95 15.95 24.95
Cayman Islands 5 – 14 31.95
China
excl. Hong Kong and Macao
9 – 17 5.95 24.95 24.95
Colombia 6 – 12 31.95
Costa Rica 5 – 12 31.95
Cuba 5 – 14 31.95
Dominica 5 – 14 31.95
Dominican Republic 5 – 14 31.95
East Timor 10 – 18 31.95
Ecuador 6 – 12 31.95
El Salvador 5 – 14 31.95
Falkland Islands 8 – 12 31.95
Fiji 7 – 14 31.95
French Guiana 6 – 12 31.95
Georgia 5 – 14 31.95
Grenada 5 – 12 31.95
Guadeloupe 5 – 14 31.95
Guatemala 5 – 12 31.95
Guyana 6 – 12 31.95
Haiti 5 – 14 31.95
Honduras 5 – 14 31.95
Hong Kong 4 – 8 5.95 24.95 24.95
Indonesia 4 – 11 31.95
Jamaica 5 – 14 31.95
Japan 4 – 9 5.95 24.95 24.95
Jordan 4 – 10 31.95
Kazakhstan 6 – 14 31.95
Kiribati 10 – 18 31.95
Kuwait 5 – 10 31.95
Kyrgyzstan 6 – 14 31.95
Laos 9 – 17 31.95
Lebanon 5 – 12 31.95
Macao 9 – 17 31.95
Malaysia 7 – 12 31.95
Maldives 6 – 15 31.95
Martinique 5 – 12 31.95
Mongolia 6 – 14 31.95
Montserrat 5 – 12 31.95
Nauru 9 – 14 31.95
Nepal 9 – 17 31.95
Netherlands Antilles (former) 5 – 11 31.95
New Caledonia 10 – 17 31.95
New Zealand 5 – 9 31.95
Nicaragua 5 – 11 31.95
Oman 5 – 10 31.95
Palestine 7 – 10 31.95
Panama 5 – 12 31.95
Papua New Guinea 7 – 17 31.95
Paraguay 6 – 12 31.95
Peru 6 – 12 31.95
Philippines 7 – 12 31.95
Pitcairn 10 – 14 31.95
Puerto Rico 4 – 10 31.95
Qatar 4 – 10 31.95
Russia 8 – 16 31.95
Saint Kitts and Nevis 5 – 12 31.95
Saint Lucia 5 – 12 31.95
Saint-Pierre and Miquelon 4 – 9 31.95
Saint Vincent & Gren. 6 – 14 31.95
Samoa 7 – 14 31.95
Singapore 4 – 8 5.95 24.95 24.95
Sint Maarten 4 – 10 31.95
Solomon Islands 8 – 14 31.95
South Korea 7 – 12 31.95
Sri Lanka 7 – 12 31.95
Suriname 5 – 10 31.95
Syria 5 – 10 31.95
Tadjikistan 7 – 16 31.95
Taiwan 9 – 17 5.95 24.95 24.95
Thailand 5 – 11 31.95
Tonga 8 – 14 31.95
Trinidad and Tobago 5 – 12 31.95
Turkmenistan 6 – 14 31.95
Turks and Caicos 5 – 14 31.95
Tuvalu 9 – 15 31.95
Uruguay 6 – 12 31.95
USA 3 – 8 5.95 15.95 24.95
Uzbekistan 6 – 12 31.95
Vanuatu 7 – 14 31.95
Venezuela 6 – 13 31.95
Vietnam 7 – 12 5.95 24.95 24.95
Virgin Islands 5 – 14 5.95 15.95 24.95
Yemen 9 – 17 31.95

Countries we do not ship to

Unfortunately there are some countries that we do not ship to because the delivery of mail packages in those countries have been very inconsistent in the past (e.g. lost packages, incorrect delivery, delayed delivery etc.) These countries are:
Algeria, Angola, Ascension, Azores, Balearic Islands (Mallorca, Ibiza and Menorca), Bangladesh, Benin, Bhutan, Bonaire (Caribbean Netherlands), Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Central African Rep., Chad, Chile, Comoros, Congo (Brazzaville), Congo (Kinshasa), Corsica, Curacao, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Israel, Ivory Coast, Kenya, Kosovo, Laccadiven, Lesotho, Liberia, Libya, Madeira, Malagasy, Malawi, Mali, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Myanmar, Namibia, Niger, Nigeria, North Korea, Pakistan, Reunion, Rwanda, Saba (Caribbean Netherlands), Saint Helena, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Eustatius (Caribbean Netherlands), Somalia, South Africa, South Pacific islands, South Sudan, Spanish North Africa, Sudan, Swaziland, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, United Arab Emirates, Zambia, Zanzibar


Payment information

We support the following payment methods:

paypal
PayPal – online direct payment for all international customers (non-direct payment when you use e-check). PayPal is the most preferable way to pay your order. It is easy to use and it is fast. With PayPal payments we do not have to wait for the transaction to complete. We will receive the payment immediately and your order will be also be shipped directly. During checkout you can use PayPal as payment method.

This however does not count if you use PayPal e-Check. The e-Check feature is actually a bank transaction so you often have to wait to complete the payment. This can take a few days or weeks.

ideal
iDeal – online direct payment for Dutch customers. iDeal is a online payment method for Dutch customers. Unfortunately this payment method is not available if you do not have a Dutch bank account.
Currently the European bank system is moving to IBAN to enable international use of online payment methods such as iDeal. When this is completed, iDeal will also be available for non-Dutch bankholders.

bancontact
Bancontact / Mister Cash – This is a popular online direct payment method for customers in Belgium. Workings are similar as iDeal. Bancontact is connected with internet banking in Belgium, making it easy to use.

giropay
GiroPay – This is a popular online direct payment method for customers in Germany. Giropay also works with internet / online banking, allowing customers to work in a familiar environment.

sofortbanking
Sofortbanking – This is online direct payment method similar als iDeal. However Sofortbanking is available for a few more other countries. Sofortbanking can be used by customers in Germany, Austria, Switzerland, Poland, Hungary, Belgium, France, Italy and Spain.

creditcard
Visa MasterCard – You can also easily pay directly online with your creditcard. This payment method is available for almost every country in the world.

maestro
Maestro – Pay online with your debet card. This is also an online direct payment method. Available for more than 100 countries.

postepay
Postepay – Pay online with a payment card. This is an online direct payment method. Postepay is only available for customers in Italy.

carteblue
Carteblue – Pay online with a payment card. This is an online direct payment method. Carteblue is only available for customers in France.

bank
Banktransfer – online non-direct payment for all international customers (takes a few days for completion). During check out you can choose bank transfer as your payment method. A bank transfer is a manual transaction from your bank account to our bank account. After check out you will receive automatically an email with the payment instructions for the bank transfer payment of your order. You will need to add the order number (which will be noted in the email) to the transaction. After we have received the payment your order will be directly shipped and you will be notified. The transaction can take a few days to complete. This depends also on your bank. Sometimes this can take 3 days or 5 days.

Invoices

Your invoice will be printed out and included in your order. The invoice includes our address, CoC and VAT numbers, invoice number, product description and tax.
VAT free ordering
If you order on behalf of your company in Europe, you can order without VAT. The VAT (or TAX) in the Netherlands is 21%. You can only order without VAT if you can provide a valid and verifiable VAT number. Please read this how-to on how to create an account and order VAT free.

In stock

You can find our products in the HDD Caddy webshop. All items that are available for ordering are fully in stock. On each product page you’ll find a stock indicator which shows how many items we have in stock. If the stock indicator of a certain item is 0 (zero) then this item will automatically be unavailable for order. If you want to order more than the the indicator shows, you can just send us an e-mail for this request. In most cases we can easily re-stock items because part of the assemblage we do in our own factory.

Returns

We do not have a strict return policy. If you like to return your product, you can easily do so but please contact us first so we can take care of your return properly. You can do this within 14 days. Therefore email us info@hddcaddy.nl or you can use our contactform.

If the product is not working right, you can also ask us for help.

Our return address is:
HDDCaddy Returns
Europalaan 20 – K0005
3526KS Utrecht
The Netherlands

Canceling orders

If you have placed an order without direct payment, you can always cancel your order within 30 (thirty) days. If you have paid and your order has been shipped then we following the return procedure which is 14 days.